Shopify Store Maintenance & Support

Ongoing monitoring, app updates, and security checks so your store keeps running smoothly while you focus on the business.

A Shopify store is never really "finished" — Shopify ships platform updates, apps push their own updates, and themes can quietly break in small ways that go unnoticed until a customer hits a broken checkout. Most merchants find out something is wrong from a customer complaint, not from their own monitoring.

Our maintenance plans exist so that someone is watching your store even when you are not — checking uptime, applying updates carefully, and fixing what breaks before it costs you sales.

What's Included

Every Maintenance Plan Covers This

Security & Uptime Monitoring

Continuous monitoring flags outages, broken checkouts, and suspicious activity before they turn into lost sales.

App & Theme Updates

Updates are reviewed and applied carefully — tested first, so an update never quietly breaks something else on your store.

Bug Fixes & QA

Layout glitches, broken links, and app conflicts are found and fixed as part of your plan, not billed as separate emergencies.

Priority Support Response

Maintenance clients go to the front of the queue when something urgent comes up — no waiting behind new project enquiries.

Every Month

What Happens on a Typical Month

  1. Monthly health check

    We review site speed, broken links, and app conflicts to catch small issues before they become visible ones.

  2. App & theme updates

    Available updates are tested in a duplicate of your store before being applied to the live site.

  3. Priority bug fixes

    Anything flagged during the month, by monitoring or by you, is fixed as part of your plan.

  4. Monthly report

    A short report summarising what was checked, updated, and fixed — so maintenance stays visible, not invisible.

Why It's Worth It

Without Maintenance vs. With Webmicron

Without a maintenance plan

  • You find out about outages from customer complaints
  • App updates get applied blind, with no testing first
  • Every fix is a one-off emergency call at a premium rate

With a Webmicron plan

  • Outages are flagged by monitoring, often before customers notice
  • Updates are tested in a duplicate store before going live
  • Fixes are covered under one predictable monthly plan
FAQ

Maintenance Plan
Questions, Answered

What merchants usually ask before signing up for ongoing support.

Talk to Us About a Plan

Uptime and security monitoring, app and theme updates, bug fixes, and a monthly health report on your store's performance. The exact scope is confirmed in writing before your plan starts.

Critical issues like checkout failures or site outages are flagged by our monitoring and treated as priority, regardless of when they happen. Non-critical requests are handled during business hours.

Yes. You can cancel for the next billing cycle at any time — see our Refund & Cancellation Policy for full details on how the current paid period is handled.

Uptime and security monitoring run continuously. Response to what monitoring flags follows the priority level of the issue, as outlined in your plan.

Never Worry About Your Store Breaking Again

Tell us about your store and we'll recommend a maintenance plan that fits how it actually runs.

Talk to Us About a Plan